WordPress answers, and the people who will fix it for you.
Guides and error fixes you can follow yourself. If you would rather hand it over, we find the cause for free and fix it for a fixed price.
Where to start
Something is broken
Tell us what you see. We reply with the cause in writing and a fixed quote. A fix that does not fix it costs nothing.
You want it looked after
A care plan covers updates, backups, uptime monitoring and security scanning every month, with no minimum term.
You would rather do it yourself
Each guide and error fix says what to do, in what order, and what to check afterwards.
Looking at an error?
What each error means, what causes it, and a fix for each cause. Where a fix can be tried on a real WordPress, we have tried it, and the page says on which version.
- WooCommerce order stuck on "Pending payment": how to tell paid from unpaid, and fix the causeAn order is "Pending payment" until WooCommerce is told the payment succeeded. A stuck one was either never paid, which is normal, or was paid and the payment provider's notification never reached your site. The provider's own record of the payment tells you which.
- How to fix WooCommerce not sending order emailsEither WooCommerce never sent the email, or it sent it and the message did not arrive. Its own log of order emails says which. From there the cause is an unpaid order, an email switched off, a wrong recipient, a site that cannot send mail, a spam filter, or code that stops the email.
- WooCommerce add to cart not working: find the cause and fix itWhat you see points to the cause. A missing button means a product that cannot be bought or an old theme template. A button that does nothing or spins means a script error or a blocked request. A cart that empties means a cache, a missing Cart page or a lost session.
- Elementor stuck on the loading screen: how to find the cause and fix itWhen Edit with Elementor never finishes loading, one of the editor's requests has failed or one of its scripts has stopped. The browser's Console and Network panel and Elementor's Safe Mode show which. Then one fix applies, most often a plugin conflict, memory, or a blocked request.
- How to fix "The preview could not be loaded" in ElementorElementor shows this when the page it loads inside the editor comes back without Elementor's scripts in it. An error, a redirect, another plugin's page or a template with no footer call does that. The line under the heading and one look at the preview address tell you which.
- How to fix "Sorry, the content area was not found in your page" in ElementorElementor draws its editor where the theme prints the page's content. This message means the page that answered the editor has no such place. Switch the page to one of Elementor's own templates, add the content call to the theme, or remove whatever answered in the page's place.
Care plans
For one site, looked after every month. Each plan includes everything in the one before it.
Essential
$39 a month, per siteor $390 a year
Updates, backups, monitoring and security scanning. No edit time.
- Weekly core, plugin and theme updates with a visual check and rollback
- Daily offsite backups kept 30 days
- Uptime monitoring
- Security scanning
- Restore if an update breaks the site
- Monthly report
Care
Recommended$79 a month, per siteor $790 a year
Everything in Essential, plus 90 minutes of fixes and small edits a month.
- Everything in Essential
- 90 minutes of fixes and small edits a month
- Malware cleanup included
- Backups kept 90 days
Business
$149 a month, per siteor $1,490 a year
Everything in Care, plus 3 hours a month and updates tested on a staging copy first.
- Everything in Care
- 3 hours of fixes and edits a month
- Updates tested on a staging copy first
- Quarterly speed tune-up
Store
$249 a month, per siteor $2,490 a year
Everything in Business, plus 5 hours a month and a checkout test after every update.
- Everything in Business
- 5 hours of fixes and edits a month
- Checkout and payment test after every update
- More frequent backups for order data
SEO plan, 4 hours
$199 a month, per site
Four hours of search work on one site each month, against a written list, with a report of what was done.
- 4 hours of search work a month
- A written list of what the hours go to, agreed first
- A monthly report of what was done and tested
- What Search Console and Bing Webmaster Tools show, read each month
SEO plan, 8 hours
$379 a month, per site
Eight hours of search work on one site each month, for a store or a site with more to work through.
- 8 hours of search work a month
- A written list of what the hours go to, agreed first
- A monthly report of what was done and tested
- What Search Console and Bing Webmaster Tools show, read each month
One-time fixes and prices for agencies are on the pricing page
Guides
How to look after a WordPress site yourself: updates, backups, security and speed.
- www vs non-www for a WordPress site: which to choose, and how to make every other form redirect to itGoogle's documentation prefers https over http and states no preference between www and the bare domain. It says to pick one address and redirect the others. WordPress redirects www against non-www for its own pages and nothing more. The rest is a rule on the server.
- WordPress search results pages (/?s=) in Google and Search Console: what they are and what to doAn address with ?s= or /search/ in it is your site's own search page, asked for with someone else's words. WordPress puts noindex on every search page, so Google reads it and leaves it out. Check that your site prints the tag. Nothing was added to the site.
- WordPress coming soon page and SEO: what Google is given, and what to answer while a site is closedA coming soon page that answers 200 is an ordinary page, and Google may index it as the site. For a live site closed for a day or two, Google says to answer 503. WordPress's own maintenance mode does, with Retry-After set to 600. One curl command shows what yours answers.
Plain terms
This is how buying from us works.
- Month to month. Cancel any time, with no minimum term.
- Your first payment for a care plan is refunded if you ask within 30 days.
- A one-time fix that does not fix it costs nothing.
- The fee for a Quick Fix comes off your first payment if you join a care plan within 14 days.