WordPress answers, and the people who will fix it for you.
Guides and error fixes you can follow yourself. If you would rather hand it over, we find the cause for free and fix it for a fixed price.
Where to start
Something is broken
Tell us what you see. We reply with the cause in writing and a fixed quote. A fix that does not fix it costs nothing.
You want it looked after
A care plan covers updates, backups, uptime monitoring and security scanning every month, with no minimum term.
You would rather do it yourself
Each guide and error fix says what to do, in what order, and what to check afterwards.
Looking at an error?
What each error means, what causes it, and a fix for each cause. Where a fix can be tried on a real WordPress, we have tried it, and the page says on which version.
- "Page with redirect" in Search Console: what it means on a WordPress site, and which ones to fix"Page with redirect" lists addresses that answered Google with a redirect. The address is not indexed. The page it leads to can be. On a WordPress site the list is usually old and alternative addresses that WordPress forwards by itself, and they need nothing. A few can be wrong.
- "Not found (404)" in Search Console: which addresses to fix on a WordPress site, and which to leave"Not found (404)" lists addresses that answered 404 when Google asked for them. Most never were pages or were removed on purpose, and Google's help says such 404s do no harm. Only two kinds need work: a page that moved, which needs a redirect, and a page that should exist.
- "Crawled - currently not indexed" on a WordPress site: what to leave and what to check"Crawled - currently not indexed" means Google fetched the address and chose not to index it. If the addresses listed are feeds and archives WordPress makes by itself, that is the right outcome and nothing needs doing. For a page you wrote, it is Google's judgment, and no setting reverses it.
- "Blocked due to other 4xx issue" in Search Console: what it means on WordPress and what to doGoogle asked for the address and got a status code in the 400s other than 401, 403 or 404. On WordPress's own files, such as admin-ajax.php and xmlrpc.php, that is normal and needs nothing. For a real page, find the code, then what sent it, which is often a rule or a firewall.
- "Blocked by robots.txt" in Search Console: when it is fine, and how to find the rule on WordPress"Blocked by robots.txt" means Google did not fetch the address because your robots.txt told it not to. For /wp-admin/ and a store's add-to-cart addresses that is intended. If the address is a page you want found, a rule is catching more than it was written for: find the line and change it.
- "Alternate page with proper canonical tag" in Search Console: what it means on a WordPress site"Alternate page with proper canonical tag" is not an error. The address listed is a copy of another page, it says so with a canonical link, and Google agreed and indexed the other page. Google's help says there is nothing you need to do. Look closer only if a page you want found is on the list.
Care plans
For one site, looked after every month. Each plan includes everything in the one before it.
Essential
$39 a month, per siteor $390 a year
Updates, backups, monitoring and security scanning. No edit time.
- Weekly core, plugin and theme updates with a visual check and rollback
- Daily offsite backups kept 30 days
- Uptime monitoring
- Security scanning
- Restore if an update breaks the site
- Monthly report
Care
Recommended$79 a month, per siteor $790 a year
Everything in Essential, plus 90 minutes of fixes and small edits a month.
- Everything in Essential
- 90 minutes of fixes and small edits a month
- Malware cleanup included
- Backups kept 90 days
Business
$149 a month, per siteor $1,490 a year
Everything in Care, plus 3 hours a month and updates tested on a staging copy first.
- Everything in Care
- 3 hours of fixes and edits a month
- Updates tested on a staging copy first
- Quarterly speed tune-up
Store
$249 a month, per siteor $2,490 a year
Everything in Business, plus 5 hours a month and a checkout test after every update.
- Everything in Business
- 5 hours of fixes and edits a month
- Checkout and payment test after every update
- More frequent backups for order data
SEO plan, 4 hours
$199 a month, per site
Four hours of search work on one site each month, against a written list, with a report of what was done.
- 4 hours of search work a month
- A written list of what the hours go to, agreed first
- A monthly report of what was done and tested
- What Search Console and Bing Webmaster Tools show, read each month
SEO plan, 8 hours
$379 a month, per site
Eight hours of search work on one site each month, for a store or a site with more to work through.
- 8 hours of search work a month
- A written list of what the hours go to, agreed first
- A monthly report of what was done and tested
- What Search Console and Bing Webmaster Tools show, read each month
One-time fixes and prices for agencies are on the pricing page
Guides
How to look after a WordPress site yourself: updates, backups, security and speed.
- www vs non-www for a WordPress site: which to choose, and how to make every other form redirect to itGoogle's documentation prefers https over http and states no preference between www and the bare domain. It says to pick one address and redirect the others. WordPress redirects www against non-www for its own pages and nothing more. The rest is a rule on the server.
- WordPress search results pages (/?s=) in Google and Search Console: what they are and what to doAn address with ?s= or /search/ in it is your site's own search page, asked for with someone else's words. WordPress puts noindex on every search page, so Google reads it and leaves it out. Check that your site prints the tag. Nothing was added to the site.
- WordPress coming soon page and SEO: what Google is given, and what to answer while a site is closedA coming soon page that answers 200 is an ordinary page, and Google may index it as the site. For a live site closed for a day or two, Google says to answer 503. WordPress's own maintenance mode does, with Retry-After set to 600. One curl command shows what yours answers.
Plain terms
This is how buying from us works.
- Month to month. Cancel any time, with no minimum term.
- Your first payment for a care plan is refunded if you ask within 30 days.
- A one-time fix that does not fix it costs nothing.
- The fee for a Quick Fix comes off your first payment if you join a care plan within 14 days.