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One-time WordPress fix

One WordPress problem fixed, with no plan to join. A Quick Fix covers one issue on one site, up to about an hour of work. An Emergency Fix is for a site that is down or a checkout that is broken. If we cannot fix it, you pay nothing.

In short

  • A Quick Fix covers one issue on one site, up to about an hour of work.
  • It suits a site with a single fault and an owner who does not want a monthly plan.
  • No fix, no fee, and a 30-day warranty, on a Quick Fix and an Emergency Fix alike.
  • It does not cover a hacked site, several problems at once, or ongoing updates and backups.
  • Start with a free diagnosis. You get a written cause and a fixed quote, and whether to go ahead is up to you.
  • The error guides and the error decoder let you try a fix yourself first.

Not every site needs a monthly plan. Sometimes one thing is broken, and you want that one thing fixed.

A one-time fix is that and no more. You tell us what is wrong. We tell you, in writing, what is causing it and what the fix costs. If you agree, we fix it. There is nothing to join and nothing to cancel.

Who it is for, and who it is not

A one-time fix suits a WordPress site with a single fault, and an owner who wants that fault gone without joining a plan. Faults of that kind include:

  • an error message where a page should be
  • a form that has stopped sending
  • a layout that broke after an update
  • a login that loops, or a site you are locked out of
  • a site that an update left broken

It is the wrong service in five cases, and each has a better fit.

  • The site is down, or the checkout is not taking orders. That is the Emergency Fix. It has the same terms and goes to the front of the queue. See emergency support.
  • The site has been hacked. Visitors sent to a site you do not know, a red warning in the browser, or a notice from your host about malicious files call for malware removal. A one-time fix does not clean an infected site.
  • You want pages made faster, with figures to show for it. Speed optimization measures the pages you name before the work and after it.
  • You have a list of small changes, not a fault. New text, a replaced image or a menu item are website edits.
  • You want the site looked after from now on. Updates, backups and monitoring are what a care plan does. See WordPress maintenance.

You may not need to buy anything. If the screen shows an error message, the error guides give the causes of each message and a fix for each cause. The section "Before you buy" below lists where to start.

What you get

  • The cause, in writing, before you agree to anything. The diagnosis is free. It gives you a written cause and a fixed quote, and you owe nothing after it.
  • One fault fixed. A Quick Fix covers one issue on one site, up to about an hour of work.
  • The front of the queue when it is urgent. An Emergency Fix is for a site that is down or a checkout that is broken.
  • No fix, no fee. On either fix, if we cannot fix the problem, you pay nothing.
  • A 30-day warranty on either fix.
  • Credit toward a plan. If you join a care plan within 14 days of a Quick Fix, its fee is credited against your first payment.

The prices are on this page.

How it works

  1. Step 1: Ask for a free diagnosis

    Use the free diagnosis form. Give your site's address, what you see, and when it started if you know.

  2. Step 2: Get a written cause and a fixed quote

    You know what is wrong and what the fix costs before you agree to anything. Whether to go ahead is up to you.

  3. Step 3: We fix it

    One issue, on one site. If your site is down or your checkout is broken, an Emergency Fix puts the job at the front of the queue.

  4. Step 4: Check the result

    Confirm the fault is gone. The fix stays under warranty for 30 days.

What we need from you to start

Only what the free diagnosis form asks for:

  • your name, and an email address for the reply
  • your site's address, if you can share it
  • what is happening: what you see, the exact words of any error, and when it started

If you know what changed last, such as an update, a new plugin or a change at your host, say so. We reply to the address you give, and we use these details to reply to you about this request and for nothing else.

What it does not cover

  • Several problems at once. A Quick Fix is one issue. A second, unrelated fault is a second fix.
  • Larger work. A job that needs much more than about an hour gets a written quote before it starts.
  • A hacked site. Cleaning an infected site is its own service, with hardening and a re-clean guarantee. Ask for malware removal instead.
  • Ongoing cover. Updates, backups and monitoring belong to the care plans, which are on the pricing page.

Before you buy: try it yourself, or check first

Each of these is free to use. If one of them settles the fault, there is nothing to buy.

If you try a fix and it does not work, put what you tried in the diagnosis form.

What it costs

Common questions

What counts as one issue?

One fault on one site. An error message that replaces a page, a form that stopped sending, a layout that broke after an update and a login that loops are each one issue. The written diagnosis says what the fix covers, so you know before you agree.

Is the diagnosis really free?

Yes. It costs nothing, and you owe nothing after it. You get a written cause and a fixed quote. Whether to go ahead is up to you.

What if you cannot fix it?

You pay nothing. That is what no fix, no fee means, and it applies to the Quick Fix and the Emergency Fix alike.

Is there a warranty?

Yes. A Quick Fix and an Emergency Fix each carry a 30-day warranty.

Will the price change once you start?

The quote you get with the diagnosis is fixed, and you have it in writing before you agree. A Quick Fix covers up to about an hour of work. A job that needs much more than that gets a written quote before it starts.

Which one do I need, Quick or Emergency?

If the site is down or the checkout is broken, choose the Emergency Fix. For anything else, a Quick Fix is the right size. The emergency support page covers the urgent case.

My site may have been hacked. Is that a one-time fix?

No. A hacked site needs malware removal, which covers the clean-up and the hardening. If you are not sure, the hacked-site check reads your site from outside and reports the signs it finds. It reports signs, not a verdict.

When does a care plan make more sense?

When you want someone keeping the site updated, backed up and watched, and not only repaired. A plan is month to month, and you can cancel any time. If you join within 14 days of a Quick Fix, the fee you paid is credited against your first payment. The pricing page has the plans.

Not sure what is wrong?

Tell us what you see. We reply with the cause and a fixed quote, and the diagnosis is free.

Get a free diagnosis