A sample WordPress maintenance report: what ours says, line by line

In short

The report covers one month and is mailed in the first days of the next.

Every figure is read from a record. Nobody types a number into it.

It lists each outage the uptime checks saw, with when it began and ended.

It carries no score, no percentage and no count of "attacks blocked".

A correction made after a report went out is told in the next report. What was sent is never changed.

A month with no work recorded is not sent by itself. A person decides.

A care plan includes a report every month. This page shows one, so that you can see what you would get before you buy anything. The sites and the figures in the sample are made up. The wording is exactly what our system writes: the sample below was produced by the same code that writes a customer's report.

The sample

This is the report for September for a customer with two sites: a small site on a plan with time for fixes, and a store on a larger plan.

Hello Katherine, This is what we have on record for September 2026. https://example.com 7 pieces of work recorded. 55 minutes counted against your plan. Its address was asked 8,640 times. 4 checks failed. 1 outage: from Sep 12, 2026, 03:05 UTC to Sep 12, 2026, 03:17 UTC. https://shop.example.com 9 pieces of work recorded. 3 hours counted against your plan. 4 hours under a quote you approved. Its address was asked 8,640 times, and every check got an answer. No outage was seen. Since your last report, the record of August 2026 changed: August 21, 2026, https://example.com, corrected: Fixed the contact form and its reply address. 15 minutes more.

The message ends with a link to your account page, where each piece of work is listed with its date, its kind and the time it counted.

Where each line comes from

Line	Where it is read from
Pieces of work recorded	The record of work. Our team enters one line for each thing done for your site: a round of updates, a backup that was restored as a test, a fix, an edit.
Time counted against your plan	The same record. Work a plan includes without counting time, such as a round of updates, counts zero.
Time under a quote you approved	Work beyond what a plan includes is quoted before it starts. Time spent under a quote you approved is counted there, and uses none of the plan's time.
Its address was asked	The uptime checks. Our server asks your site's address about every five minutes and keeps whether it answered.
Checks failed	A check fails when the site gives no answer in time, no connection can be made, or it answers with a server error. One failed check is not called an outage.
Outages	Two failed checks in a row. An outage is listed from the first check that failed to the first that got an answer again.
Since your last report	Anything entered or corrected for a month whose report had already been sent.

What the report does not say

No score and no percentage. A check about every five minutes, from one place, cannot support a figure such as 99.9 percent. The report gives the number of checks, the number that failed and each outage.
No count of "attacks blocked". That number says how many requests a tool turned away. It does not say whether a site is clean.
Nothing a check cannot see. A check sees only whether the address answered our server. It cannot see a fault that came and went between two checks, one that only some visitors met, or a page that answers and is wrong.
Nothing typed by hand. If a figure is in the report, it was read from a record. If nothing was recorded, the report says so.

When a report is corrected

A report is never changed after it is sent. If our team corrects an entry for a month that was already reported, the correction is listed in your next report under "Since your last report", with the time it adds or takes away. Your account page always shows the record as it stands today.

A month with nothing in it

If no work was recorded for any of your sites in a month, the report is not sent automatically. A person on our team looks first. A report with nothing in it would tell you nothing, and an empty month is a reason for us to check our own record.

How to read any maintenance report

These checks work on a report from any service, ours included.

Ask where each figure comes from. A report you can check line by line is worth more than a long one.
Compare the list of updates with your own Updates screen. What WordPress maintenance includes gives a check for each job.
Look for the outages. A report that never lists one either had none or is not looking.
Be wary of a report whose words are the same every month.

If you write reports for your own clients, the monthly maintenance report template is one to copy.